Privacy Policy

Last Updated: October 21, 2025

At Access Realty, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate listing platform and services.

What Information Do We Collect?

We collect information from you when you create an account, list a property, schedule showings, communicate through our platform, or use our services. The types of information we collect include:

Personal Information

• Account Information: Name, email address, phone number, mailing address
• Authentication Data: Password (encrypted) or OAuth tokens when signing in through Google, Apple, or Facebook
• Profile Information: User preferences, notification settings, and account type

Property Information

• Property Details: Address, property specifications (bedrooms, bathrooms, square footage, year built, etc.)
• Financial Information: List price, mortgage information, lien details, tax information, HOA fees
• Legal Information: Deed details, title information, seller disclosures, insurance claims
• Media: Property photos, videos, floor plans, virtual tours

Transaction Information

• Payment Information: Credit card details (processed securely through third-party payment processors), payment history, service fees
• Contract Data: Purchase agreements, offers, counteroffers, addendums
• Communication Records: Emails, messages, showing feedback, and correspondence with buyers, agents, and service providers
• Showing Feedback: Information collected from buyer agents after property showings, including interest level, comments, and concerns. We may use automated phone calls to collect this feedback to ensure you receive timely insights about each showing.

Automated Information

• Usage Data: Pages visited, features used, time spent on platform, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: Listing performance metrics, showing statistics, engagement data
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

You may visit our site anonymously or browse certain public areas without creating an account.

How Do We Use Your Information?

Any information we collect from you may be used in the following ways:

To Provide Our Services

• Create and manage your property listings on MLS and syndication platforms
• Coordinate professional photography, videography, and marketing materials
• Schedule and manage property showings
• Facilitate communication between you, buyers, buyer agents, title companies, lenders, and other parties
• Process payments for our services securely
• Manage contracts and digital document signing

To Improve Your Experience

• Provide real-time analytics on listing performance, showing activity, and market trends
• Collect and analyze showing feedback to help you understand buyer interest
• Deliver personalized dashboards with relevant metrics and insights
• Generate unique listing-specific email addresses (ntries[ID]@access.realty) for organized communication

To Communicate With You

• Send transaction updates, showing confirmations, and important notifications
• Provide market reports and pricing recommendations
• Respond to inquiries and customer service requests
• Send periodic emails about your listing status and platform updates

To Enhance Platform Security and Functionality

• Authenticate your identity and prevent fraud
• Monitor and analyze platform usage to improve our services
• Troubleshoot technical issues and maintain system integrity
• Enforce our Terms of Service and protect our legal rights

How Do We Protect Your Information?

We implement comprehensive security measures to maintain the safety of your personal information:

• Encryption: All sensitive data is encrypted both in transit (SSL/TLS) and at rest
• Secure Payment Processing: Credit card information is processed through PCI-compliant infrastructure and never stored on our servers
• Access Controls: Role-based access restrictions ensure only authorized personnel can access your data
• Authentication: Secure login systems with support for single sign-on (SSO) through trusted providers
• Regular Audits: Ongoing security assessments and vulnerability testing
• Data Backups: Regular backups to prevent data loss
• Monitoring: Continuous monitoring for suspicious activity and unauthorized access attempts

While we use industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

However, we may share your information with trusted third parties in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform and providing services to you. These parties agree to keep your information confidential and include:

• Multiple Listing Service (MLS) providers for property listing distribution
• Showing scheduling and coordination platforms
• Digital contract signing and document management services
• Payment processors for secure financial transactions
• Property syndication platforms and listing websites
• Email delivery and communication services
• Cloud hosting and data storage providers
• Analytics and performance monitoring tools

Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or need assistance with your account, please contact us:

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